Cancellation & Refund Policy

1. What you buy

Scoring on Yorker AI is free. AI voice commentary, going live and DRS are each sold as a monthly or yearly plan, paid in advance in Indian rupees through Razorpay. A plan gives an allowance every month that resets monthly and does not carry over. Nothing is charged automatically: a plan ends after the period you paid for unless you renew it. A Tournament Pass is a one-off payment sized to one tournament; its credits never expire, and everything in this policy applies to it in the same way. Credits bought as one-off packs before plans also never expire.

2. Cancellation

• Before paying: close the Razorpay checkout. Nothing is charged.
• After paying: there is nothing to cancel, because nothing renews on its own. A plan you do not renew simply ends after the period you paid for. If you no longer want a plan you have just paid for, ask for a refund under section 3.
• Closing your account: write to us and we will close it. Unused credits on a closed account are refundable only under section 3.

3. Unused plan or pass: refund within 7 days

If none of your latest plan's allowance has been used this month (or, for a Tournament Pass, none of its credits), you can ask for a refund within seven (7) days of payment. The plan then ends, or a renewal is taken back, and the period it paid for is removed. We refund the amount you paid minus the payment gateway's processing fee (currently 2.36%), which Razorpay keeps and does not return to us. For example, on a ₹1,000 payment the refund is ₹976.40.

If a tournament is called off or rained out after some of its pass has been used, the pass is not refundable, but the unused credits stay in your account with no expiry and can be used for any later match or tournament. Your invoice is updated to show any refund.

4. Charged in error: full refund

• Duplicate charge for the same pack, or a charge you did not make.
• Paid but no credits: the payment succeeded but the pack never reached your account and we cannot add it.
• Payment failed but money left your bank: Razorpay returns failed payments automatically, usually within 5 to 7 working days. If it has not arrived, write to us with the payment ID.

These are refunded in full, with no fee kept.

5. When a refund is not due

• Once any of the plan's allowance (or any credit from a pass) has been used. Commentary that has been spoken and DRS reviews that have been taken have already been paid for to our AI and voice providers.
• More than seven (7) days after payment, except for charges in error.
• The free first over of commentary, which is not a paid product.

This does not limit any right you have under Indian consumer law. If commentary failed because of a fault on our side, write to us and we will restore the credits that were spent.

6. How to ask

Email aryasyorker@gmail.com or call +91 93475 23188 from the email address on your account. Include the Razorpay payment ID, which is on the receipt under Dashboard, Subscription.

7. How refunds are paid

Approved refunds are started within 5 to 7 working days and go back to the original payment method through Razorpay. Your bank or card issuer may take a further 5 to 7 working days to show it. A refunded plan ends, and the credits from a refunded pass are removed from your account.